If your Mukishoes don’t fit you or aren’t fulfilling your expectations, you can return them within 30 days.
(Only for European and North American countries)
STEP #1
Please go to our Contact page HERE and submit a return ticket;
STEP #2
Wait for us to get back to you.
STEP #3
We will refund you the money within 30 days after receiving the shoes.
NOTES
EU Returns: The initial shipping costs will be reimbursed ONLY if all the purchased items are returned. In case of partial return the initial shipping costs will not be reimbursed. Customers are responsible for the return shipping fees.
Rest of Europe and North America Returns: The initial shipping costs will not be refunded on any case. A pre-completed return label will be sent, except for postal codes listed as remote areas by DHL. Returns are not possible for these specific ZIP codes.
Rest of the World Returns: At the current time, returns are not possible for these countries
Notes:
– We can only take back clean and unworn shoes in their original package.
– Customers are responsible for the return shipping charges.
– At the present moment we cannot offer exchanges of sizes and styles, so for another size/model, please place a new order!
– Mukishoes does neither accept liability for shipping loss or damage of returned goods nor assumes to carry the costs of international duties and taxes that may incur in returning goods.
– We will refund the order value as soon as the shoes are back in our warehouse. Please remember that in case of a partial refund the initial shipping costs will not be reimbursed to you.
Any further questions or doubts?
Please visit our Contact page HERE.
We’ll be happy to help!