SIZING
How can I confirm the correct size to choose?
If you aren’t sure which size to choose, as you are usually between sizes, you can check our sizing page here and see our insole length to help you which size to choose.
When making your decision, take into account your personal preferences, such as whether you’ll wear socks (and what type), whether you plan to use an insole, and how much space you prefer at the front for toe splay and natural foot movement.
What can I do if I still have doubts?
If you aren’t sure, even after measuring, just contact us via our contact page here. We will be happy to help you!
I have very wide feet. Will MUKISHOES fit me?
Our shoes are designed to fit a healthy, strong and naturally muscular foot. They offer you enough space to give sufficient space to your toes, respecting the concept of barefoot shoes. Due to the materials and the laces they ensure a snug and soft fit.
I have narrow feet. Will MUKISHOES fit me?
Our shoes are designed to fit a healthy, strong and naturally muscular foot. They offer enough space for your toes, respecting the concept of barefoot shoes. Even if you have a narrower foot, you can use them and tie the laces tighter to get a snug fit.
If you have converging toes, this may indicate deformation caused by constraining footwear. MUKISHOES feature a wide toe box, designed to promote natural muscle activation, encourage toe realignment, and allow the toes to spread properly.
My new low-cut MUKISHOES are rubbing on my heel! What should I do?
Mukishoes are made with all-natural materials that go through as few treatments as possible, so the fabrics may be a little stiff when they are brand new.
You can knead the fabric with your hands to loosen it faster, wear socks covering the heel part to create a barrier between your skin and the shoes and loosen the laces during the first times you wear the shoes.
STOCK
The shoes I would like to purchase are out of stock! When will they come back?
Some of our models are released as limited editions due to the use of deadstock fabrics or other material constraints, which are clearly indicated on the product page. If a model is not marked as limited, it will be restocked. However, depending on the season and our production capacity, certain models may not be restocked right away.
We advise subscribing to our waitlist on the product page to be notified when a product comes back in stock. As we are a young start-up, we try to produce as sustainably as possible and keep a conscious stock.
We thank you for your patience, support and understanding, as we are unable to keep all products in stock at all times for the moment.
ORDERING
I ordered a pair of Mukishoes, can I change my order details?
No, but until we ship the orders out, you can still inform us via our contact page here to change your shipping details.
Can I cancel my order?
Yes, if your order has not been shipped yet. You can do it via our contact page here.
SHIPPING AND DELIVERY
Do you ship worldwide?
We do ship worldwide. Consult the shipping page here for costs, methods, rates and expected delivery and shipping times.
Please consider that shipping to non-EU countries may incur additional fees, customs duties and taxes that are carried by the customer.
Do you ship to the UK after BREXIT?
Yes we do! Consult the shipping page here for costs, methods, rates and expected shipping times.
Do I have to pay customs?
Please consider that shipping to non-EU countries may incur additional fees, customs duties and taxes that are carried by the customer.
Please contact your local tax office for detailed information.
Do I have to pay customs?
Our estimated delivery dates are based on several factors, including the destination address, how quickly we can assemble and prepare your items for shipment, weather, etc.
All the orders are processed and shipped in Portuguese business days only.
The delivery might take longer than expected, during sales, promotion, and new model launch periods..
The complete time from the moment an order is placed until you get it is called total delivery time. This includes the processing time and the shipping time.
Total Delivery Time = Processing Time + Shipping Time
The average processing time of the order is between 2-4 business days after the order is placed.
Larger orders can take longer to be processed.
The processing of an order can also be affected by other factors, such as national holidays and sales season.
The Shipping time is the time that goes from the moment the order is delivered by us to a courier company until the moment the order is in distribution or delivered to you.
The shipping time might take longer than expected due to invalid/incomplete addresses or other causes.
The shipping costs and the average shipping time depends on the delivery zone.
Consult the shipping page here for costs, methods, rates and expected shipping times.
REFUNDS
How can I return my Mukishoes?
Please issue a return ticket via our contact page here.
Can I exchange them for another model/size?
At the present moment we can’t exchange them for another model or size.
Please place a new order.
Unfortunately there is a problem with my Mukishoes. What can I do?
Please contact our customer service at our contact page here.
We will be happy to help you!
BAREFOOT SHOES
I am new to barefoot shoes what do I need to know?
Barefoot shoes are different from most shoes in three key ways: they have a wider toe box (front), very thin soles and no heel to toe difference (zero drop).
If you are completely new to them, you should give yourself some time to adjust, by starting to wear your new barefoot shoes gradually for daily activities before attempting more strenuous activities like demanding work or exercise, as you might experience some soreness afterwards during this transitional period.
Once the soreness subsides, you should be able to wear your minimalist shoes comfortably and feel your muscles becoming stronger while your body gains stability.
Learn more about Barefoot Shoes here.
MANUFACTURE
Are your shoes vegan?
We do offer several 100% vegan options that are crafted from materials such as cotton, hemp or cork, and contain no materials from animal origin. That is clearly stated in each specific product page.
Where are your shoes made?
Our shoes are handcrafted in Northern Portugal, at small family owned factories.
We source all of our materials from similar small businesses throughout Portugal and Europe, where we can ensure that the human and environmental conditions are up to our standards